Refund & Return Policy
Effective Date: 09 August 2026
At Adhunika, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement according to the terms below.
1. Return Eligibility
Products may be eligible for return or replacement if:
- You received a damaged product.
- You received a defective product.
- You received a wrong product or wrong size.
- The product received is significantly different from the product ordered.
The product must be unused, unworn, unwashed and in its original condition, with the original packaging, tags and other accessories, wherever applicable.
2. Return Request Period
Return or replacement requests must be made within 7 days from the date of delivery.
Requests received after the applicable return period may not be accepted.
3. Products That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return or exchange once opened, worn, washed or used.
Products that show signs of use, washing, damage, alteration or misuse may not be accepted for return.
4. How to Request a Return
To request a return or replacement, please contact Adhunika within 7 days of receiving your order.
Please provide:
- Order number
- Customer name
- Registered mobile number
- Reason for return
- Clear photographs/videos of the product, if required
You can contact us using the phone or WhatsApp number provided below.
5. Damaged or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.
We may request photographs or videos of the product and packaging to verify the issue before approving a return or replacement.
6. Return Approval
Once your return request is received, our team will review the request and determine whether the product qualifies for return, replacement or refund.
If approved, we will provide further instructions regarding the return of the product.
7. Replacement
Where applicable, Adhunika may offer a replacement for a damaged, defective or incorrect product.
Replacement is subject to product availability. If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
8. Refunds
If a refund is approved, the refund will generally be processed to the original payment method used for the order.
The time required for the refund to reflect in your account may vary depending on your bank, card issuer, UPI provider or payment service provider.
9. Shipping Charges
Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending a wrong, damaged or defective product.
10. Cancellation of Orders
You may request cancellation of an order before it has been dispatched. Once an order has been shipped, cancellation may not be possible.
If a cancellation is approved for a prepaid order, the applicable refund will be processed to the original payment method.
11. Return Shipping
If the return is approved because the product is damaged, defective or incorrectly supplied by Adhunika, we may arrange or provide instructions for return shipping.
For other return requests, return shipping charges may be applicable depending on the circumstances of the order.
12. Refund Processing Time
Once the returned product has been received and inspected, the approved refund will be initiated within a reasonable processing period.
After the refund is initiated, the amount may take additional time to appear in your bank account or payment account depending on the payment provider.
13. Contact Us
For return, replacement, cancellation or refund-related queries, please contact us:
Adhunika
Mantu Das Sarani, N.E. Noapara,
Barasat, Kolkata - 700125, West Bengal, India
Near SABUJ Sangha Club
Phone: 8777458465 / 8961470995
WhatsApp: 8777458465