Privacy Policy
Effective Date: 09 August 2026
At Adhunika, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
1. About Adhunika
Adhunika
Mantu Das Sarani, N.E. Noapara,
Barasat, Kolkata - 700125, West Bengal, India
Near SABUJ Sangha Club
Phone: 8777458465 / 8961470995
WhatsApp: 8777458465
2. Information We Collect
We may collect the following information when you use our website or place an order:
- Full name
- Mobile number
- WhatsApp number
- Email address, if provided
- Billing address
- Shipping and delivery address
- City, state and PIN code
- Order and purchase details
- Customer support and communication details
We may also collect limited technical information such as your IP address, browser type, device information and website usage information for security, analytics and improving our website.
3. How We Use Your Information
Your information may be used for:
- Processing and delivering your orders
- Confirming orders and payments
- Providing shipping and delivery updates
- Processing cancellations, returns and refunds
- Providing customer support
- Contacting you regarding your order
- Improving our website and services
- Preventing fraud and unauthorized transactions
- Complying with applicable laws and regulations
4. Payment Information
Adhunika may use Razorpay and/or other authorized payment service providers to process online payments.
Adhunika does not store your complete debit card, credit card, CVV, UPI PIN, net-banking password or other sensitive payment credentials on its own servers.
Payment information is processed securely by the applicable payment service provider according to its privacy policy and security practices.
5. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share necessary information with trusted service providers when required to provide our services.
This may include:
- Payment gateway providers
- Courier and logistics companies
- Website hosting and technology providers
- Customer support service providers
- Government authorities where required by law
For example, your name, phone number and delivery address may be shared with a courier company to deliver your order.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage and improve our services.
You can disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
8. Order and Transaction Information
When you place an order, we may retain information such as your order number, products purchased, order value, customer details, shipping information, payment status and delivery status.
This information may be retained for order management, customer service, accounting, taxation, fraud prevention, dispute resolution and legal compliance.
9. Communications
We may contact you through phone, SMS, WhatsApp or email for purposes such as:
- Order confirmation
- Payment confirmation
- Shipping and delivery updates
- Cancellation and refund notifications
- Customer support
- Important service-related notifications
Where permitted by applicable law, we may also send promotional communications. You may request that we stop promotional communications by contacting us.
10. Third-Party Links
Our website may contain links to third-party websites, payment providers, social media platforms or other external services.
Adhunika is not responsible for the privacy practices or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
11. Children's Privacy
Our website is intended for general consumers. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, updating of, or deletion of your personal information where applicable. You may also raise concerns regarding how your personal information is handled.
13. Data Retention
We retain personal information only for as long as reasonably necessary for order processing, customer support, accounting, taxation, fraud prevention, dispute resolution and compliance with applicable laws.
14. Changes to This Privacy Policy
Adhunika may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws.
Any updated version will be published on this page with a revised effective date.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:
Adhunika
Mantu Das Sarani, N.E. Noapara,
Barasat, Kolkata - 700125, West Bengal, India
Near SABUJ Sangha Club
Phone: 8777458465 / 8961470995
WhatsApp: 8777458465
16. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.